The Golden Rule

As someone who has worked in customer service for a long time, I am very polite as a customer. In my time working I have dealt with all kinds of people, and honestly I'm very disappointed. It can definitely be a challenge to hold your temper back when you've been mistreated or have a difficult situation. But what we need to remind ourselves is that people are more willing to help you if they feel respected. I'm not saying be a kiss ass but don't be so rude. Associates are in place to help you, not be your punching bag. It is not okay to cuss out a cashier or call them names because you don't like a price. It is not okay to hold an associate responsible for something they have no control over. Think about being on the other side of the situation. If someone was yelling at you, you'd probably ask them who they think they're talking to. So why do you think it makes sense for them to be nice to you if you are being so rude. It isn't always what you say, its how you say it. I have had plenty of customers that blew up in my face over something I had nothing to do with, and I've had some that apologize and say "I know it isn't you, I'm just really disappointed". The latter of the two is a much more appropriate response. The fact of the matter is that its perfectly okay to be mad about something, but there a good ways to handle a situation and there are bad ways. Widen your vocabulary a little and learn how to present yourself; you will get way better results. Don't be a monster truck, don't be a doormat; just learn how to be assertive. Most importantly, treat others how you'd want to be treated. I know it sounds cheesy, but seriously guys it isn't hard.